These Terms & Conditions govern your access to and use of the egames99 platform, including all casino, sportsbook and live dealer products. Please read them carefully before creating an account or placing any wager.
In these Terms & Conditions, the following definitions apply unless context otherwise requires:
Access to egames99 is strictly restricted to individuals who are 21 years of age or older at the time of registration. By creating an Account, you warrant and represent that you satisfy this minimum age requirement. egames99 reserves the right to request documentary proof of age at any time and to immediately suspend or permanently close any Account where the Player cannot satisfy the age verification requirement.
It is the Player's sole responsibility to ensure that accessing and using egames99 is lawful in their jurisdiction of residence. By registering an Account, you represent that online gaming is not prohibited by any law applicable to you. egames99 makes no representation that the Platform is appropriate or available in jurisdictions outside Malaysia.
Each Player is permitted to hold one Account only. Duplicate accounts — whether created under the same name, address, device, IP address, payment method or email address — are strictly prohibited. egames99 reserves the right to close all duplicate Accounts and forfeit any balances and Bonus Funds held therein without prior notice.
Prior to processing any withdrawal, egames99 requires Players to complete Know Your Customer (KYC) verification by submitting a clear copy of a valid government-issued photo identification (Malaysian MyKad or passport) and, where required, proof of address and proof of payment method. egames99 may request updated KYC documents at any time. Accounts that fail to complete verification within the stipulated period may be suspended.
You are solely responsible for maintaining the confidentiality of your egames99 Account credentials, including your password and any two-factor authentication codes. You must notify egames99 support immediately if you suspect unauthorised access to your Account. egames99 shall not be liable for any loss resulting from unauthorised use of your Account credentials where you have failed to maintain adequate security.
You agree to provide accurate, current and complete information during registration and to maintain the accuracy of such information throughout your use of the Platform. Providing false, misleading or incomplete information constitutes a material breach of these Terms and entitles egames99 to suspend or close your Account and withhold any associated balance pending investigation.
You may request permanent closure of your egames99 Account at any time by contacting customer support via live chat. Any verified real-money balance remaining at the time of closure will be processed for withdrawal to your registered payment method, subject to standard processing timelines, provided all KYC and verification requirements have been satisfied.
egames99 accepts deposits via Touch n Go eWallet, Boost eWallet, GrabPay, FPX bank transfer (Maybank, CIMB, Hong Leong Bank, Public Bank), 7-Eleven CLiQQ and USDT TRC20. All deposits and withdrawals are denominated in Malaysian Ringgit (MYR) unless otherwise specified. egames99 reserves the right to amend accepted payment methods at any time without prior notice.
Minimum deposit and withdrawal amounts are displayed in your Account dashboard and may vary by payment method. egames99 does not charge fees on standard deposits or withdrawals, though third-party payment providers may apply their own transaction charges for which egames99 accepts no liability.
Withdrawal requests from verified Accounts are processed within one business day. egames99 reserves the right to perform additional security and fraud checks prior to releasing any withdrawal, which may extend processing times. Withdrawals will only be paid to a payment method registered to the same individual as the Account holder. Third-party payments are strictly prohibited.
egames99 operates in compliance with applicable anti-money laundering (AML) obligations. egames99 reserves the right to request source-of-funds documentation for any deposit or withdrawal and to withhold funds pending satisfactory AML verification. Any suspected money laundering activity will be reported to the relevant authorities.
All bonuses, free spins, cashback offers and other promotional credits issued by egames99 are subject to specific terms displayed at the point of offer, including wagering requirements, minimum odds, eligible games, expiry periods and maximum withdrawal limits on winnings derived from Bonus Funds. General bonus conditions that apply across all promotions unless otherwise stated include:
All casino games, live dealer tables and sportsbook markets available on egames99 are governed by their individual game rules, which are accessible within the game interface or betting market. In the event of any inconsistency between individual game rules and these Terms, the individual game rules prevail in respect of game-specific matters.
egames99 uses certified Random Number Generator (RNG) technology for all virtual games. Game outcomes are independently audited. Published Return to Player (RTP) percentages represent long-term statistical averages and do not guarantee individual session outcomes. Past results do not influence future results.
Sportsbook bets are settled in accordance with the rules applicable to the specific sport and market type as displayed on the Platform. In the event of technical errors affecting bet settlement, egames99 reserves the right to void affected bets and return stakes to Players' Accounts.
The following conduct is strictly prohibited on the egames99 Platform. Breach of any of the following may result in immediate Account suspension, permanent closure and forfeiture of Account balance:
egames99 is committed to promoting responsible gaming and providing tools that allow Players to manage their gambling activity. The following self-management tools are available to all Account holders from the account settings dashboard and take effect immediately upon activation:
egames99 strictly enforces the 21+ age restriction and performs age verification through KYC. If you believe you may have a gambling problem, we encourage you to make use of self-exclusion and seek support from a professional counselling service.
All content on the egames99 Platform, including but not limited to software, graphics, text, logos, trademarks, game assets and interface design, is the property of egames99 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gaming purposes. Any reproduction, redistribution, modification or commercial use of Platform content without express written authorisation from egames99 is strictly prohibited.
To the fullest extent permitted by applicable law, egames99 excludes all liability for any direct, indirect, incidental, special or consequential losses arising from your use of the Platform, including but not limited to:
Nothing in these Terms excludes liability that cannot be excluded under applicable Malaysian law. egames99's maximum aggregate liability to any Player for any claim shall not exceed the verified real-money balance held in that Player's Account at the time the claim arises.
egames99 collects, processes and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. egames99 does not sell personal data to third parties and applies appropriate technical and organisational measures to protect data security.
egames99 reserves the right to amend these Terms & Conditions at any time. Amendments take effect immediately upon publication on the Platform. Continued use of your egames99 Account following publication of amended Terms constitutes acceptance of those amendments. Where amendments materially affect Player rights or obligations, egames99 will endeavour to provide reasonable advance notice via email to the registered Account address.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which egames99 holds its international gaming authority licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through egames99's internal dispute resolution process shall be subject to the exclusive jurisdiction of the courts of the applicable licensing jurisdiction. Nothing in this clause limits a Player's right to seek relief in a Malaysian court of competent jurisdiction in respect of matters of Malaysian consumer protection law.
If you have questions about these Terms & Conditions or need assistance with your egames99 Account, please contact our support team via the 24/7 live chat service available on the Platform, or by email at: [email protected]
egames99 aims to respond to all written enquiries within 24 hours of receipt.
These Terms exist to protect you as much as us. Here's what we guarantee.
egames99 operates under an international gaming authority licence subject to ongoing compliance audits covering fair play, financial integrity and player protection standards.
All MYR deposits and withdrawals via Touch n Go, Boost, GrabPay and FPX are processed over 256-bit SSL encrypted connections. Your financial data is never stored in plain text.
Deposit limits, loss limits, session timers and self-exclusion are available to every egames99 account holder — free, instant and accessible directly from account settings.
Every slot and virtual game on egames99 uses an independently tested Random Number Generator. Published RTP percentages are accurate and verifiable through game providers' certification documents.
Verified egames99 accounts receive same-day withdrawal processing. No hidden fees, no unnecessary hold periods — your MYR winnings are paid to your registered Malaysian payment method promptly.
Our support team is available around the clock via live chat in English. Account queries, bonus questions and withdrawal issues are resolved by knowledgeable agents with direct system access.
Our 24/7 support team is ready to help with any query about these Terms, your account, deposits or responsible gaming tools. You can also explore the Platform — registration is quick and entirely in MYR.
21+ only. Please gamble responsibly. Operated under international gaming authority licence.