This Privacy Policy explains how egames99 collects, uses, stores and protects the personal data of players accessing our Malaysian online casino and sportsbook platform. Your privacy is a core operational commitment, not an afterthought.
egames99 is the operator of the online casino and sports betting platform accessible at egames99.co, together with all associated sub-domains and mobile web interfaces (collectively, the "Platform"). References to "egames99", "we", "us" or "our" throughout this Privacy Policy refer to the licensed operator of the Platform.
egames99 is the data controller in respect of personal data collected from players and site visitors in connection with the Platform. We are committed to handling personal data responsibly and in compliance with applicable data protection legislation, including obligations imposed under our international gaming authority licence.
When you create an egames99 Account, we collect the personal information you provide during the registration process, including your full legal name, date of birth, Malaysian email address, Malaysian mobile phone number, and the password you select. This information is necessary to create and administer your Account.
Prior to processing withdrawals, egames99 requires all Account holders to complete Know Your Customer (KYC) verification. This process involves collecting copies of government-issued photo identification (such as your Malaysian MyKad or international passport), proof of address documentation, and where required, proof of the payment method used. KYC data is collected and processed in accordance with our licensing obligations and applicable anti-money laundering (AML) regulations.
We collect records of all financial transactions conducted through your egames99 Account, including deposits made via Touch n Go eWallet, Boost eWallet, GrabPay, FPX bank transfer (Maybank, CIMB, Hong Leong Bank, Public Bank), 7-Eleven CLiQQ and USDT TRC20, along with withdrawal requests, bonus credits, wager activity and account balances in Malaysian Ringgit (MYR). We do not store full payment card numbers or eWallet credentials — these are handled by our licensed payment processors.
egames99 records all gaming and betting activity associated with your Account, including game sessions, bet history, wager amounts, game outcomes, bonus usage and loyalty programme data. This data is used for account management, regulatory compliance, dispute resolution and to provide personalised gaming recommendations.
When you access the egames99 Platform, we automatically collect technical data including your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration and clickstream data. This data is collected via server logs and analytics tools to support platform security, fraud detection and performance optimisation.
If you contact egames99 customer support via live chat or email, we retain records of those communications, including the content of messages and any attachments, for the purposes of service delivery, quality assurance and regulatory compliance.
egames99 uses the personal data collected for the following purposes:
egames99 processes personal data on the following legal grounds:
egames99 does not sell, rent or trade personal data to any third party for their own marketing purposes. We share personal data only in the following limited circumstances:
The egames99 Platform uses cookies and similar tracking technologies to operate effectively, maintain session state after egames99 login, and improve the player experience. The categories of cookies used are:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the egames99 Platform.
egames99 retains personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy and to comply with applicable legal and regulatory obligations. Specific retention periods include:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with egames99's data destruction procedures.
Subject to applicable data protection law and the limitations imposed by our regulatory obligations, you have the following rights in respect of your personal data held by egames99:
To exercise any of the above rights, please contact egames99 via the 24/7 live chat service or at the email address specified in Section 13. egames99 will respond to all verified data rights requests within 30 days of receipt.
egames99 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. Key security measures include 256-bit SSL/TLS encryption for all data transmitted between your browser and egames99 servers, encrypted storage of sensitive data at rest, restricted internal access to personal data on a need-to-know basis, multi-factor authentication requirements for administrative systems, and regular security assessments.
Players are responsible for maintaining the security of their egames99 Account credentials. We strongly recommend enabling two-factor authentication on your Account and using a unique password not shared with any other service. If you suspect unauthorised access to your Account, contact egames99 support immediately via live chat.
The egames99 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals below the minimum age requirement. If egames99 becomes aware that personal data has been collected from an underage individual, the relevant Account will be immediately closed, all data will be deleted, and any deposited funds will be returned to the original payment method following verification of ownership. If you believe a minor has registered an Account with egames99, please contact us immediately at the contact details in Section 13.
The egames99 Platform may contain references to third-party services, such as payment providers. egames99 is not responsible for the privacy practices of any third-party operator and encourages players to review the privacy policies of any third-party services they access in connection with their use of egames99.
egames99 reserves the right to update this Privacy Policy at any time. Amendments take effect upon publication on the Platform. Where changes materially affect how we use your personal data, egames99 will provide advance notice by email to your registered Account address where practicable. Continued use of the egames99 Platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms.
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by egames99, please contact our Data Protection team via the 24/7 live chat service available on the Platform, or by email at: [email protected]
egames99 will acknowledge all privacy-related enquiries within 5 business days and provide a substantive response within 30 days of receipt.
Privacy is built into the egames99 platform — not added as an afterthought.
All data exchanged between your device and egames99 — including login credentials and MYR transaction data — is protected by 256-bit SSL/TLS encryption, the same standard used by Malaysian banks.
egames99 never sells, rents or trades your personal information to third parties for marketing purposes. Your data is used solely to operate your Account and fulfil our regulatory obligations.
Access, rectification, erasure and portability rights are available to all egames99 account holders. Submit a request via live chat and receive a substantive response within 30 days.
Personal and financial data is stored in encrypted form on access-restricted infrastructure. Internal access to player data follows strict need-to-know principles with full audit logging.
egames99 operates under an international gaming authority licence that imposes binding data protection, KYC and AML obligations — independently audited on an ongoing basis.
Non-essential marketing cookies are only placed with your explicit consent. Manage preferences through browser settings or contact support. Essential security cookies cannot be disabled as they keep your Account session safe.
Play with confidence knowing your personal data and MYR funds are handled with the same rigour as a licensed financial institution. Questions about your data? Our support team is available 24/7 in English.
21+ only. Please gamble responsibly. Operated under international gaming authority licence.